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Buckmaster’s 2023 Net Promoter Score
Buckmaster Office Solutions uses the Net Promoter Score (NPS) system to measure customer satisfaction. NPS is a nationwide scoring system that measures customer loyalty, engagement, and overall satisfaction with a company’s products and services. Ranging from -100 to +100, a higher NPS score indicates higher levels of customer satisfaction. It’s a great way to get a true sense of a company’s dedication to its customers directly from the source, providing concrete evidence of service without having to rely on taglines and gimmicks.
Over the last three months, more than 300 Buckmaster customers have indicated they would recommend us to a colleague or friend. If you’re ready to take your business technology service to the next level, contact us today!
WHO WE ARE
For over 60 years, Buckmaster Office Solutions has consistently grown to become one of Sacramento’s leading providers of office equipment and document management hardware and software solutions. Locally owned and operated, we recently purchased and moved into a new 20,000 sq. ft. facility. Our building was designed to showcase the innovative office technology products and services that we offer, as well as support our outstanding, fast and reliable service. We are positioned to help you with the necessary process experience to help your organization run better. When you change a process or workflow, you can improve outcomes, control costs and focus on your core business.
MANAGED PRINT SERVICES
For 65 years, Buckmaster Office Solutions has maintained an outstanding reputation for providing quality office technology products and services to our customers. Our local presence, strong work ethic, and commitment to helping every customer achieve their goals are what drive us to deliver a higher level of service.
At Buckmaster Office Solutions, we take a refreshing approach to office technology. We actually take the time to listen to your needs and provide you with real solutions to help you meet your business goals. Our document management specialists will evaluate your business processes, make recommendations for improvement, and then implement a plan to save your business time and resources.
Our ultimate goal is to ensure that our products and services meet your expectations or standards and represent a good value for you. We are confident in achieving that goal and committed to our promise. That is the reason why we created the Buckmaster Office Solutions Customer Satisfaction Guarantee, which provides for a low risk purchase and offers the following:
*90 Day Full Money Back Guarantee*
*For Black and White and Color Copiers, Printers and Multifunctionals
In the first 90 days after purchase, if for any reason you decide you are not completely satisfied with any new copier, printer or multifunctional purchased or leased from Buckmaster, you may return it for a full refund of the original purchase price.
Then, an extended 3 Year Satisfaction Guarantee**
After 90 days, if you are not completely satisfied and your equipment does not operate within the manufacturer’s specifications, Buckmaster will replace it with an identical model or one with comparable features and abilities.
**This guarantee will be effective for 3 years following the money back guarantee, or the term of the finance agreement or lease, whichever is greater. This guarantee will only apply to equipment that has been continuously maintained by Buckmaster under a full service maintenance agreement and has used authorized supplies from Buckmaster. All accounts payable to Buckmaster must be current. This guarantee will not be applicable to equipment damaged or destroyed because of customer negligence or misuse, improper power, or an act of God.