Service

Fast and Reliable Service…that is the message that has been embedded in Buckmaster Office Solutions’ culture for the past six decades. With 65 years of experience within the office technology industry, we know what makes our loyal customers happy, because they’ve told us. We regularly survey our clients and the consistent message that we receive about our service is that they can always depend on us to be there, whenever they need us.

Our Director of Service, Perry Craber, is constantly striving to enhance or improve our offerings. You can expect:

• Fast response-we can be in your office within hours, not days
• Live Person-no auto attendant; you will always be able to speak to someone
• Dedicated Service Dispatcher-allows for flexible and efficient call scheduling
• Phone Support from experienced staff-may eliminate need for office visit resulting in increased uptime
• Highly Trained and Certified Technicians-over 200 years combined of industry experience
• Techs use wireless technology for real-time access to critical data at point of service
• Company owned and maintained service vehicles, stocked with parts
• Large on-site OEM parts and supplies inventory; we want full support from manufacturers and have found that non-OEM products can potentially cause problems
• Customized maintenance plans at reasonable costs
• Accurate and flexible billing

Based on performance, Ricoh awarded Buckmaster a “Best of the Best” ProVision Dealer Partner 2024 certification.  This certification acknowledges our outstanding service and support in accordance with Ricoh’s guidelines.  It recognizes that we adhere to industry best practices, including safety, the use of genuine parts and supplies, and a high training GPA.  A relatively small number of Ricoh dealerships nationwide, achieve this prestigious level of certification.

We are honored to be certified as a Ricoh ProDealer Partner and recognized for our outstanding service and support.